Refund & Cancellations

For Refund/Replacement and Cancellation requests, please email Real Collection indore  Customer Care team at Real.collection.indore@gmail.com

Cancellations will be considered only if the request is made the same day of placing an order. Real Collection indore will take a decision on the cancellation request based on the current order status among other factors. For example, if the order has already been shipped, it will not be possible to cancel the order.

Refund/Replacement requests will be considered only if the request is made to the Real Collection indore customer care team within the same day of receiving delivery of the item. The reasons for example could be an incorrect item was shipped, or the item differ from as mentioned in description. It is the responsibility of the customer to provide adequate information (including photographs) to help Real Collection indore to take a decision. There will be no refund if the quality of the item is not to the customer’s liking or if the customer thinks it is not good enough as long as the details of the item is exactly as mentioned in description.
In case of receipt of damaged or a lost package, please report the same to Courier Company. Please inform us too so we can help you out with your order. Real Collection indore is not responsible for any loss or damages.

All items must be returned in their original condition, with item ref. no. tags intact, original accessories and in the original packaging as delivered to you. Refer to instructions to return items, We may reject the returns if the items are not returned according to the policy mentioned. Real Collection indore will provide refund/replacement to the customer only if item received back is in original packing done by Real Collection indore. 

Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as colour of item ordered, or incorrect product ordered).
For item replacements, the customer will be shipped a new packet of the same item. In case the same item is not available, an equivalent product will be shipped after discussion with the customer.

Real Collection indore will usually process refunds within 1 week after a refund request is approved. The request is then passed on to our Payment Gateway partner, they have advised it takes them 7-10 business days to process the refund.

Real Collection indore will not refund taxes and payment gateway charges. Buyer is liable to pay taxes (GST) and payment gateway charges.